Professional of Management of the Demand

Demand Analysis for IT Service Optimization

Context and Objective

During my time at Pago Simple, I was responsible for analyzing demand patterns in IT services to optimize efficiency and improve planning. I utilized agile methodologies to manage the lifecycle of requests, enabling the development team to prioritize tasks effectively based on complexity and capacity.

My Role and Contribution

I led the gathering of requirements, generated detailed functional documentation, and facilitated demand planning using data analysis tools. I also designed a dashboard in JIRA that reduced decision-making time by 50%.

Results and Achievements

We successfully implemented SCRUM, accelerating the delivery of solutions by 30%. Additionally, the dashboard I created improved decision-making efficiency by 50%.

Challenges and Lessons Learned

The main challenge was balancing team capacity with urgent demands. I learned to optimize task prioritization using efficiency metrics and improved communication with stakeholders to manage expectations.