Functional Leadership for Tax Collection Platform Implementation
Context and Objective
As a functional leader at SYC, I participated in the development, testing, implementation, and improvement of platforms for tax collection projects. My goal was to ensure the platform met contractual requirements while maximizing productivity through automation.
My Role and Contribution
I defined and managed functional requirements, ensuring alignment with client goals, and led the implementation of automation processes that increased system efficiency by 30%.
Results and Achievements
I contributed to the successful closing of multimillion-dollar contracts and the implementation of a management system that improved team productivity by 30%.
Challenges and Lessons Learned
Automating processes was a challenge due to data variability. I learned to design flexible solutions that adapted to diverse client needs without compromising efficiency.